Returns & Exchanges

Due to the perishable nature of our artisanal dark chocolates, we cannot accept returns; however, we are committed to ensuring your complete satisfaction with every luxury box. If your order arrives damaged or fails to meet our quality standards, please contact our concierge within 48 hours for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, carefully examine your chocolate collection for any signs of heat damage or structural compromise incurred during transit.

• 2.
  Document Issues

  Take clear photographs of the damaged product and the original packaging to help us improve our climate-controlled shipping methods.

• 3.
  Contact Concierge

  Email our support team with your order number and the photos attached to initiate a quality claim within two days of receipt.

• 4.
  Resolution Selection

  Choose between an immediate complimentary replacement of your selected chocolates or a Velour digital gift card for future use.