Frequently Asked Questions
Everything you need to know about our artisanal dark chocolates.
How should I store my Velour chocolates?
To maintain optimal flavor and texture, store your chocolates in a cool, dry place between 60-70°F (15-21°C). Avoid refrigeration if possible, as it can cause sugar bloom and affect the velvet-smooth finish.
Do you offer climate-controlled shipping?
Yes, during warmer months or when shipping to hot climates, we include insulated packaging and cold packs at no extra cost to ensure your luxury chocolates arrive in perfect condition.
Are your dark chocolates vegan-friendly?
Many of our dark chocolate selections are naturally vegan as they contain no dairy. Please check the specific ingredient list on each product page for detailed allergen information.
What is the shelf life of your artisanal truffles?
Because we use fresh, premium ingredients and no artificial preservatives, our ganache-filled truffles are best enjoyed within 4 weeks of delivery.
Can I customize a gift box?
Absolutely. Our 'Bespoke Collection' allows you to hand-select your favorite flavor profiles to create a personalized tasting experience for yourself or a gift recipient.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our concierge team within 24 hours for a replacement or refund.